Where is my order?

Once your order is shipped, you'll receive a confirmation email with a tracking link (where applicable).

  • Orders typically processed within 1-3 business days
  • If you haven't received shipping confirmation after 5 days, please contact us at moonhealthofficial@gmail.com

Delivery Times

Shipping from the UK:

UK2-4 business daysEU5-8 business daysUSA/International7-14 business days

* Potential delays may occur due to customs or carrier issues

Are your products authentic?

All our products are 100% authentic, sourced directly from authorized distributors in South Korea.

We do not sell replicas or gray market products.

Have other questions

Do you offer refunds or returns?

Yes — we accept returns of unopened and unused products within 14 days of delivery.
Please see our full Return Policy for details.
For return requests, email us

Do I need to create an account to order?

No account is required! You can check out as a guest, but creating an account allows you to track past orders and save delivery info for next time.

Do you have a physical store?

No — Moon & Health Labs is an online-only store.
This allows us to focus on fast dispatch, exclusive online offers, and bringing you the latest in Korean skincare directly to your door.

Do you ship internationally?

Yes! We ship to:

UK,Europe and USA

Selected international countries

Check our Shipping Policy for full delivery information.